Good lady and I were recently making decisions about some of our investments and had made an appointment with a specific advisor, at our bank (which we used for many years for personal and business banking). So as is our wont, we were there on time.
We were asked to take a seat along with some other people. In the intervening 25 minutes we waited, we were asked by three different members of staff if we were being looked-after, whilst it was obvious we were not!
Ultimately, we never saw our advisor, or received an apology, but another member of staff decided to deal with us, and did so with efficiency.
We thanked her and were heading off, when she informed us that we might receive a service call from the Head Office about how she had dealt with us. There was then what I can only describe as a plea that we commend her work, as, if we described it as less than excellent, she would be ‘marked-down’.
What an insult to the human dignity of an individual, just doing her job!
I assured her that if such a phone call materialised, I would refuse to make any comment about her as an individual, but would restrict my conversation to statements about the Bank in general.
While the senior people within the banks in general command (or should I say, demand) unbelievable salaries, I will hold them responsible for any deficiencies in the system….or maybe they would agree to a call centre where annoyed customers could vent their spleen about the way banks are run!